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   OCT 2000

Case Studies

Client Wellpoint [ NYSE: WLP ]

Industry Healthcare

Languages ASP, JavaScript, VB, SQL, HTML

Platform Microsoft

Tools VisualStudio, HomeSite, PhotoShop

Synopsis When Fortune Magazine's Most Admired Health Care Company, WellPoint (NYSE: WLP) sought to create the nation's leading telemedicine program, they faced a problem. Never before had a major telemedicine program been created with a fully automated scheduling system. WellPoint realized that in order to effectively schedule appointments between hundreds of sites in the United States and the Caribbean, a solution had to be found that would allow the scheduling to be done over the Internet in real-time at low cost.

Today, WellPoint's affiliate Blue Cross of California uses the service to schedule telemedicine appointments throughout California. What was once a job that could only be performed by a multi-million dollar call center is now performed by the online scheduling service. Blue Cross general practitioners can now schedule telemedicine appointments with specialists over the Internet in real-time.

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